Six Sigma and Beyond: Foundations of Excellent Performance, Volume I, Volumen1

Portada
CRC Press, 2001 M09 26 - 416 páginas
Cost reduction productivity improvement customer retention enhanced bottom line these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.

Six Sigma
 

Contenido

Introduction
3
Chapter 1 The Foundations of Any Quality System
9
Chapter 2 Six Sigma Overview
69
Chapter 3 Gearing Up and Adapting Six Sigma in Your Organization
113
Teams
133
Chapter 4 A General Overview
135
Chapter 5 The Changing Workplace
143
Chapter 6 Communicating Communication
177
Selected Tools and Methodologies as Used in a Team Environment
297
Epilogue
311
Appendix A
313
Appendix B
317
Appendix C
333
Appendix D
335
Glossary
343
Selected Bibliography
361

Chapter 7 Team Development
199
Chapter 8 Implementation
221
Chapter 9 Team Improvement
251
Chapter 10 General Issues
259
Index
369
Back cover
387
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D.H. Stamatis

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