Relevance Regained: From Top-down Control to Bottom-up Empowerment

Building on his pathbreaking, award-winning bestseller Relevance Lost, Johnson contends that "managing by remote control" through results-oriented accounting information has obscured and obstructed the real business objective: to reduce product variation and leadtimes in order to keep satisfied customers. This can only be done, he argues, by empowering people with bottom-up problem-solving information. Line drawings.